Refund Policy:  

o   Flights booked on this website are governed by the terms and conditions of the airfare you purchased and are determined by the Airline (not Viaggio).   

o   In most cases, airfares are fully non-refundable and non-transferable.

o   Airline charges or part or full cancellation fees may apply to your particular airfare.

o   A Travel Consultant will help you wherever possible within these terms and conditions.

Special Cancellation Conditions: Certain air,car,hotel and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

Amendment Fees: Any amendments made to confirmed bookings will incur a fee; The fees are charged per amendment.  This is in addition to any fees that may be levied by the supplier or airline.

Credit Card Chargeback Fees: Any fees charged to Viaggio by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder's credit card will be charged to the cardholder. This fee is non-refundable.

Change Of Itinerary After booking Has Commenced: Any alteration or cancellation of services after your booking has commenced can incur penalties. There is no refund for unused services.

Refunds: All refund requests must be in writing, and made direct to us or through the Agent from whom the travel arrangements were purchased. Claims must be made prior to departure time.  Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance. No refunds will be made for services once travel arrangements have commenced.  No guarantee is provided or warranted that any refund will be available. if payment done twice for one transaction,  the one transaction amount will be refunded as Deposit in Viaggio Account within 07 to 10 working days. The refund will be processed only after it is received from the airline/supplier in the company's bank account. 

Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Viaggio during the event to allow us an opportunity to rectify the situation or provide assistance.